Jiils Privacy Policy — WhatsApp Customer Support

1. What Data We Collect

• WhatsApp display name and phone number
• Messages you send to or receive from our WhatsApp Business account (+44 7771 005193 / +44 7586 660884)
• Order details when you purchase from Jiils
• Message metadata: timestamps, delivery status, message type (text / image / audio / document)

2. Why We Collect It

• Respond to customer support inquiries
• Send automated transactional updates (e.g. quote confirmations, order status)
• Route conversations to the right team member through our internal admin inbox
• Improve service quality

3. Where We Store It

• Supabase (EU region) — primary database
• Vercel (EU edge) — application hosting
• Meta WhatsApp Cloud API — message delivery infrastructure (subject to Meta's own privacy policy)

4. Who We Share Data With

• Meta Platforms Ireland Limited — WhatsApp message routing
• Supabase Inc. — database storage (EU jurisdiction)
• Vercel Inc. — hosting
• Google LLC— when AI-assisted reply drafting is enabled (Gemini API; messages may be sent to Google's servers for response generation)
• Stripe Payments UK Ltd. — for order-related transactions only

We do NOT sell your data to third parties or use it for advertising.

5. How Long We Keep It

• WhatsApp messages and metadata: up to 24 months from last interaction, then anonymized
• Order records: 7 years (UK accounting / HMRC requirements)
• Marketing opt-outs: indefinitely

6. Your Rights

You can request access to your data, correction, or deletion at any time. See /data-deletion for instructions.

7. Contact

• Email: jiils.admin@gmail.com
• Address: Lock Studios, 7 Corsican Square, London E3 3YD, United Kingdom